Telekom Slovenije selects Bulb Technologies to automate customer care and introduce Chatbot based self-care channel

  • January 22, 2019
CEMPRESSO Customer Care deployed to increase the efficiency of service troubleshooting Telekom Slovenije, the country’s national telecommunications operator, has selected CEMPRESSO Customer Care, a platform for customer support process automation and knowledge management, to automate its customer care service and increase the efficiency of its network troubleshooting service. Telekom Slovenije was looking to arm its […]
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UPCOMING EVENTS | Bulb Technologies to Exhibit CEMPRESSO at Call Center World 2019 and Mobile World Congress 2019

  • January 16, 2019
Bulb Technologies, a leader in service management and customer experience solutions, has announced that it will be attending two major industry events in Q1 2019. Bulb will have a booth at both Call Center World 2019 in Berlin and Mobile World Congress in Barcelona, where it will be showcasing CEMPRESSO, Bulb’s platform to streamline assurance processes in […]
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One.Vip selects Bulb Technologies to deliver deep network visibility for improved diagnostics and proactive service

  • December 13, 2018
  Automated 360 network analytics and intelligence capability to improve issue resolution time and customer experience   Bulb Technologies, a leader in service management and customer experience solutions, today announced that One.Vip has selected its service quality and network infrastructure analytics solution, CEMPRESSO Analytics and Intelligence (CEMPRESSO AI) to improve customer experience levels. One.Vip, part […]
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The Broadband World Forum Bake-Off

  • November 5, 2018
Broadband World Forum was awash with the usual buzzwords that we hear in the telecoms industry: “Gigabit broadband”, “5G”, “smart cities”, “next generation networks”, “automation” and “Wi-Fi”. Put all these buzzwords, mix them together in a conference hall and you will get the ultimate recipe of what I would call “the Broadband World Forum Pie”. […]
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UPCOMING EVENT | Broadband World Forum 2018 – Come and join us!

  • October 11, 2018
From 23-25 October, the Bulb Technologies team will head to Berlin to attend Broadband World Forum (BBWF), the world’s largest event entirely dedicated to network infrastructure. This event is the place to be to find out what’s hot in the industry – where we can meet and exchange ideas on how to upgrade and improve today’s […]
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Bulb Technologies partners with Huawei to guarantee flawless IPTV and OTT application delivery

  • October 10, 2018
  Certification recognises Bulb’s world class application design Bulb Technologies, a leader in service management and customer experience solutions, has successfully passed Huawei’s application certification process to supply applications over the Huawei Envision video platform. Huawei Envision assists Communication Service Providers (CSPs) in delivering high-quality and content-rich video services, and Bulb is one of only […]
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It’s All About the Experience!

  • October 3, 2018
Customers today are no longer as brand loyal as they used to be. They shop around more than ever, can easily compare products and have increasingly high expectations. Check out our 4 key elements to improving customer experience (CX) here, where we argue that CX is the the true differential for competitors. It was interesting […]
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The 4 elements to improving customer experience

  • September 18, 2018
CSPs are struggling to provide the premium service expected by consumers, who get too often frustrated by the operator’s process of resolving problems. In fact, the customer experience (CX) is one area where they can stand out from the crowd. But providing a premium CX is anything but simple.  However, there are some key elements […]
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